Maple & Stone Furnishings Ltd. (“Maple & Stone Furnishings Ltd.,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, provincial privacy laws. This Privacy Policy explains how Maple & Stone Furnishings Ltd. collects, uses, discloses, stores, and protects personal information in connection with our furniture business, including our website, in-store operations, delivery services, customer support, marketing, and related services.
1. Introduction and Company Information
This Privacy Policy applies to personal information collected by Maple & Stone Furnishings Ltd. in the course of operating our furniture business.
Company name: Maple & Stone Furnishings Ltd.
Address: 2140 Springfield Road, Kelowna, BC V1Y 7X9, Canada
Email: [email protected]
Phone: +1 (250) 762-9843
By interacting with us, including visiting our website, making an inquiry, purchasing products, arranging delivery, or contacting us for support, you acknowledge that your personal information may be collected, used, and disclosed as described in this Privacy Policy.
2. Data Collection and Processing
We collect personal information that is reasonably necessary for our business operations and service delivery. Depending on your interactions with us, this may include:
- Identification and contact information: name, mailing address, delivery address, email address, phone number, and account details.
- Transaction information: products purchased, order history, payment status, returns, exchanges, warranties, and service requests.
- Payment information: payment method details and billing information. In many cases, payment card data is processed by third-party payment processors and not stored by us in full.
- Delivery and installation information: delivery instructions, access details, scheduling preferences, and related communications.
- Customer communications: inquiries, complaints, reviews, survey responses, and other correspondence.
- Website and device information: IP address, browser type, device identifiers, approximate location, pages visited, referring URLs, and usage data collected through cookies or similar technologies.
- Marketing preferences: subscription choices, consent status, and interactions with promotional emails or offers.
We generally collect personal information directly from you, for example when you place an order, request a quote, sign up for communications, contact customer service, or visit our website. We may also collect information from third parties such as delivery providers, payment processors, analytics providers, or publicly available sources where permitted by law.
We process personal information using both manual and electronic means, including to manage customer relationships, process orders, provide support, maintain records, improve our services, and comply with legal obligations.
3. Purpose of Data Processing
We use personal information for the following purposes:
- to provide furniture products and related services;
- to process orders, payments, deliveries, installations, returns, and warranties;
- to communicate with you about purchases, scheduling, service updates, and support requests;
- to respond to inquiries, complaints, and customer feedback;
- to create and maintain customer accounts where applicable;
- to administer promotions, contests, surveys, or loyalty programs;
- to send marketing communications where permitted by law and, where required, with your consent;
- to analyze website usage, improve our products, services, and user experience;
- to detect, prevent, and investigate fraud, misuse, or security incidents;
- to comply with legal, tax, accounting, and regulatory requirements;
- to enforce our agreements and protect our rights, property, employees, customers, and operations.
We limit collection and use to what is reasonably necessary for these identified purposes, unless otherwise permitted or required by law.
4. Legal Basis for Processing
Under Canadian privacy laws, we generally rely on your knowledge and consent for the collection, use, and disclosure of personal information, unless an exception applies. Depending on the circumstances, our processing may be based on one or more of the following:
- Consent: when you voluntarily provide information or opt in to certain communications or services.
- Contractual necessity: when processing is required to enter into or fulfill a contract with you, such as processing orders, arranging delivery, or providing customer support.
- Legitimate business purposes: where permitted by law, including improving services, managing operations, preventing fraud, and maintaining security.
- Legal or regulatory obligations: when we must retain or disclose information to comply with applicable law, tax, accounting, court orders, or lawful requests.
- Other lawful grounds: where collection, use, or disclosure without consent is authorized or required by applicable law.
Where we rely on consent, you may be able to withdraw it at any time, subject to legal or contractual restrictions and reasonable notice.
5. Data Sharing and Third Parties
We do not sell your personal information. We may disclose personal information to third parties only when necessary for the purposes described in this Privacy Policy and in accordance with applicable law. These third parties may include:
- Payment processors and financial institutions to process transactions securely;
- Delivery, logistics, and installation partners to deliver or assemble furniture and coordinate service;
- IT, cloud hosting, and software providers that support our website, customer management systems, and business operations;
- Marketing and analytics providers who help us understand website performance and communications effectiveness;
- Professional advisors such as lawyers, accountants, auditors, and insurers;
- Government authorities, regulators, law enforcement, or courts where disclosure is required or permitted by law;
- Business transferees in connection with a merger, acquisition, financing, reorganization, or sale of assets, subject to appropriate protections.
We require third parties to safeguard personal information in a manner appropriate to its sensitivity and to use it only for the purposes for which it was disclosed, unless otherwise authorized or required by law.
6. Data Transfer to Third Countries
Some of our service providers may store or process personal information outside of Canada, including in the United States or other foreign jurisdictions. As a result, your information may be subject to the laws of those jurisdictions, which may permit access by courts, law enforcement, or governmental authorities in those countries.
We take reasonable steps to ensure that cross-border transfers are protected by contractual, technical, and organizational safeguards appropriate to the sensitivity of the personal information involved. By providing your personal information to us, you acknowledge that such transfers may occur as part of the services we use to operate our business.
7. Storage Duration
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required or permitted by law. Retention periods may vary depending on the type of information and the context in which it was collected.
In general, we may retain:
- Customer and transaction records for as long as needed to manage purchases, warranties, returns, and accounting obligations;
- Communications and support records for a reasonable period to handle follow-up, disputes, or service continuity;
- Marketing consent records until you unsubscribe or withdraw consent, plus a reasonable period to document compliance;
- Security and website logs for a limited period necessary for monitoring, troubleshooting, fraud prevention, and audit purposes.
When personal information is no longer required, we will securely delete, anonymize, or otherwise dispose of it in accordance with our retention practices and applicable law.
8. User Rights
Subject to applicable law, you may have the right to:
- Access: request access to the personal information we hold about you and obtain information about how it is used and disclosed;
- Rectification: request correction of inaccurate, incomplete, or outdated personal information;
- Erasure: request deletion of personal information in certain circumstances, subject to legal retention obligations;
- Restriction: request that we limit certain processing in appropriate circumstances;
- Data portability: request a copy of certain personal information in a portable format where legally applicable;
- Objection: object to certain uses of your personal information, including some forms of direct marketing where applicable;
- Information about processing: request further details about our policies, practices, and service providers, subject to applicable law.
To exercise any of these rights, please contact us using the details provided below. We may need to verify your identity before responding. We will respond within a reasonable time and in accordance with applicable legal requirements.
9. Withdrawal of Consent
Where we rely on your consent to collect, use, or disclose personal information, you may withdraw that consent at any time, subject to legal or contractual restrictions and reasonable notice. If you withdraw consent, we may not be able to continue providing certain products, services, or communications to you.
For example, you may unsubscribe from promotional emails by using the unsubscribe link in the message or by contacting us directly. Please note that even if you opt out of marketing, we may still send you transactional or service-related communications, such as order confirmations, delivery notices, or warranty information.
10. Right to Complain
If you have concerns about our privacy practices, please contact us first so that we may address your concerns directly. If you are not satisfied with our response, you may have the right to file a complaint with the appropriate privacy regulator, such as the Office of the Privacy Commissioner of Canada or the applicable provincial privacy authority.
We encourage you to contact us promptly so we can work with you to resolve any privacy issue in a fair and timely manner.
11. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, modification, or destruction. These measures may include:
- restricted access to personal information on a need-to-know basis;
- password protection and access controls;
- secure storage and transmission methods;
- staff training on privacy and confidentiality;
- monitoring and review of systems for security incidents;
- vendor due diligence and contractual confidentiality obligations.
However, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security. If we become aware of a breach of security safeguards involving personal information, we will take appropriate steps in accordance with applicable law, including notifying affected individuals and regulators where required.
12. Contact Information
If you have questions, concerns, requests, or complaints regarding this Privacy Policy or our handling of personal information, please contact:
Maple & Stone Furnishings Ltd.
2140 Springfield Road, Kelowna, BC V1Y 7X9, Canada
Email: [email protected]
Phone: +1 (250) 762-9843
13. Changes to Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or business operations. The revised Privacy Policy will be posted on our website with the updated effective date, if applicable.
We encourage you to review this Privacy Policy periodically. Your continued use of our services after changes are posted constitutes your acknowledgment of the updated policy, to the extent permitted by law.
Effective date: September 8, 2026